This Privacy Policy ("Policy") describes the policies and procedures for the collection, use, disclosure, and protection of your information when you use our website located at saveeat.in or the SaveEat mobile application (collectively, the "SaveEat Platform") made available by Save Eat Foods Private Limited ("SaveEat," "Company," "we," "us," and "our"), a private company established under the laws of India with its registered office at 602 PLOT-10 JUHU PRAJAKTA BUILDING VIDYA NIDHI MARG VILE PARLE WEST MUMBAI, Mumbai City, Maharashtra- 400049, India.
The terms "you" and "your" refer to the user of the SaveEat Platform. The term "Services" refers to any services offered by SaveEat, whether on the SaveEat Platform or otherwise.
Please read this Policy before using the SaveEat Platform or submitting any personal information to SaveEat. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
YOUR CONSENT
By using the SaveEat Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the SaveEat Platform.
POLICY CHANGES
We may occasionally update this Policy, and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavor to provide you with reasonable notice of such changes, such as via a prominent notice on the SaveEat Platform or to your email address on record. Where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send notice about our changes to this Policy shall constitute your consent to the updated Policy.
LINKS TO OTHER WEBSITES
The SaveEat Platform may contain links to other websites. Any personal information about you collected while visiting such websites is not governed by this Policy. SaveEat shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the SaveEat Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
Device Information: In order to improve your app experience and ensure stability of our services, we may collect information or employ third-party plugins that collect information about the devices you use to access our Services. This includes hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on the device, and phone state. The information collected will be disclosed to or collected directly by these plugins and may be used to improve the content and/or functionality of the services offered to you. Analytics companies may use mobile device IDs to track your usage of the SaveEat Platform.
COOKIES
Our SaveEat Platform and third parties with whom we partner may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and similar files or technologies to collect and store information regarding your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and similar technologies for purposes such as:
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit the SaveEat Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including your choices relating to such technologies.
USES OF YOUR INFORMATION
We use the information we collect for the following purposes:
We may combine the information we receive from third parties with the information you give to us and the information we collect about you for the purposes set out above. Additionally, we may anonymize and/or de-identify information collected from you through the Services or other means. As a result, our use and disclosure of aggregated and/or de-identified information are not restricted by this Policy, and such information may be used and disclosed to others without limitation.
We analyze the log files of our SaveEat Platform, which may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring/exit pages, app crashes, pages viewed, operating system, date/time stamp, and clickstream data. This helps us administer the website, learn about user behavior, improve our products and services, and gather demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share the information we collect for the following purposes:
With Partner Restaurants/Merchants: When you place a request to order food through the SaveEat Platform, your information is provided to us and the restaurants/merchants you choose to order from. We share your information with the restaurant/merchant to facilitate your online food order processing.
DATA SECURITY PRECAUTIONS
We have implemented appropriate technical and security measures to secure the information collected by us, including the sensitive personal information provided by you. Our third-party service providers for vault and tokenization services, payment gateway, and payment processing are compliant with the Payment Card Industry Data Security Standard (PCI DSS). Please refrain from sending your full credit/debit card details through unencrypted electronic platforms. If we have provided you with a username and password to access certain parts of the SaveEat Platform, it is your responsibility to keep these details confidential. We advise you not to share your password with anyone.
Please note that while we strive to protect your personal data, the transmission of information over the internet is not completely secure. We cannot guarantee the security of data transmitted through the SaveEat Platform. Once we receive your information, we employ strict physical, electronic, and procedural safeguards to prevent unauthorized access.
OPT-OUT
By signing up for an account, you are opting in to receive emails from SaveEat. You can log in to manage your email preferences or follow the "unsubscribe" instructions in commercial email messages. However, please be aware that you cannot opt out of receiving certain administrative, service, or legal notices from SaveEat.
If you wish to withdraw your consent for the use and disclosure of your personal information as outlined in this Policy, please contact us at support@saveeat.in. Please note that processing such requests may take some time, and your request will take effect no later than 5 (five) business days from the receipt of the request. Afterward, we will refrain from using your personal data for any processing unless required to comply with our legal obligations. Please be aware that upon withdrawal of your consent, we may not be able to offer you some or all of our Services.
GRIEVANCE OFFICER AND SAVEEAT PLATFORM SECURITY
If you have any queries regarding the processing or usage of information provided by you in connection with this Policy, please email us at support@saveeat.in.
Furthermore, please note that the SaveEat Platform stores your data on the cloud platform of Amazon Web Services, provided by Amazon Web Services, Inc. Your data may be stored on servers located outside of India. Amazon Web Services has implemented security measures to protect against the loss, misuse, and alteration of information. For more details, please refer to their privacy policy available at https://aws.amazon.com/privacy. If you have any questions or concerns about the security measures adopted by Amazon Web Services, you can contact their data protection/privacy team or legal team, or the designated grievance officer mentioned in their privacy policy. Alternatively, you can also write to our Grievance Officer at the address provided above.
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