This document is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the www.saveeat.in website and SaveEat application for mobile and handheld devices.
Terms of Use
These terms of use (the "Terms of Use") govern your use of our website www.saveeat.in (the "Website"), panels for Merchants "Saveeat For Business," and our "SaveEat" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform." Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading, or even merely using the Platform, you shall be contracting with SaveEat, and you signify your acceptance of these Terms of Use and other SaveEat policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, and Take Down Policy) as posted on the Platform and amended from time to time. These policies take effect on the date on which you download, install, or use the Platform, creating a legally binding arrangement to abide by the same.
The Platform is owned and operated by Save Eat Foods Private Limited, a private limited company incorporated under the Companies Act, 1956, and having its registered office at 602 PLOT-10 JUHU PRAJAKTA BUILDING VIDYA NIDHI MARG VILE PARLE WEST MUMBAI, Mumbai City, Maharashtra- 400049 India. For the purpose of these Terms of Use, wherever the context so requires, "you," "user," or "User" shall mean any natural or legal person who shall transact on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. The terms "SaveEat," "we," "us," or "our" shall mean Save Eat Foods Private Limited.
SaveEat enables transactions on its Platform between participating restaurants/merchants and buyers, dealing in (a) prepared food and beverages, (b) consumer goods, and (c) other products and services ("Platform Services"). The buyers ("Buyers") can choose and place orders ("Orders") from a variety of products and services listed and offered for sale by various merchants, including but not limited to the restaurants, eateries, and grocery stores ("Merchants"), on the Platform. Further, the Buyer can also place Orders for undertaking certain tasks on the Platform ("Tasks").
SaveEat enables reservation of such Orders at select localities of serviceable cities across India ("Takeaway Services"). "Merchants" will be responsible for providing pick-up/takeaway services by completing the initiated reservations by the users of the Platform (Buyers or Merchants). The Platform Services are referred to as "Services." For the Platform Services and Takeaway Services, SaveEat is merely acting as an intermediary between the Merchants and Buyers.
Amendments
These Terms of Use are subject to modifications. We reserve the right to modify or change these Terms of Use and other SaveEat policies at any time by posting modified documents on the Platform and notifying you of the same for your perusal. You shall be liable to update yourself of any such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms of Use and other SaveEat policies and noting the changes made on the Platform. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and other SaveEat policies. As long as you comply with these Terms of Use, SaveEat grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and SaveEat policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, and Notice and Take Down Policy) as may be posted on the Platform from time to time.
Use of Platform and Services:
SaveEat does not make any representation or warranty as to the item specifics (such as legal title, creditworthiness, identity, etc.) of any of the Merchants. You are advised to independently verify the bona fides of any particular Merchant that you choose to deal with on the Platform and use your best judgment on that behalf. All Merchant offers and third-party offers are subject to respective party terms and conditions. SaveEat takes no responsibility for such offers.
SaveEat neither makes any representation or warranty as to the specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does it implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. SaveEat accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
In the case when a Merchant may offer delivery services, SaveEat does not make any representation or warranty with respect to any aspect of the services being provided by the Merchants through the Platform, including but not limited to pick-up and delivery services to the Buyers, as the case may be.
SaveEat is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants. SaveEat cannot and does not guarantee that the concerned Buyers and Merchants will perform any transaction concluded on the Platform. SaveEat is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.
SaveEat is operating an online marketplace and assumes the role of facilitator and does not, at any point in time during any transaction between Buyer and Merchant on the Platform, come into or take possession of any of the products or services offered by Merchant. At no time shall SaveEat hold any right, title, or interest over the products
Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts will be available on and through your SaveEat Account on the Platform.
Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then SNS Content will no longer be available on and through the Platform.
We will create your SaveEat Account for your use of the Platform services based upon the personal information you provide to us or that we obtain via SNS, as described above. You can only have one SaveEat Account and are not permitted to create multiple accounts. SaveEat reserves the right to suspend such multiple accounts without being liable for any compensation where you have created multiple accounts on the Platform.
You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete.
We reserve the right to suspend or terminate your SaveEat Account and your access to the Services if:
(i) any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete;
(ii) it is believed that your actions may cause legal liability for you, other users, or us; and/or
(iii) you are found to be non-compliant with the Terms of Use or other SaveEat policies.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your SaveEat Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your SaveEat Account.
Goods and services purchased from the Platform are intended for your personal use, and you represent that they are not for resale or that you are not acting as an agent for other parties.
Order Booking and Financial Terms:
The Platform allows Buyers to place Orders, and upon acceptance of such Orders by the Merchants, SaveEat will, subject to the terms and conditions set out herein, facilitate the reservation of goods or services.
SaveEat does not own, sell, or resell such products offered by the Merchants, and/or does not control the Merchants or the related services provided in connection thereof. Buyers understand that any Order they place shall be subject to the terms and conditions set out in these Terms of Use, including, but not limited to, product availability, takeaway location serviceability, and acceptance of Orders by Merchants.
As a general rule, all Orders placed on the Platform and Takeaway Services are treated as confirmed.
However, upon the Buyer's successful completion of booking an Order, the Merchant may call the Buyer on the telephone or mobile number provided to confirm the details of such Order, the price to be paid, and the estimated order completion time. For this purpose, the Buyer will be required to share certain information with us, including, but not limited to, the Buyer's (i) first and last name, (ii) mobile number, and (iii) email address. It shall be the Buyer's sole responsibility to bring any incorrect details to our attention.
In addition to the foregoing, we may also contact you by phone and/or email to inform and confirm any change in the Order due to availability or unavailability or a change in the Order or change in the price of any item in the Order as informed by the Merchant. Please note that any change or confirmation of the Order shall be treated as final. It is clarified that SaveEat reserves the right to not process the Buyer's Order in the event the Buyer or Merchant is unavailable on the phone or any other means
Disclaimers
THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.
DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.
WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/DEBIT CARDS.
YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY'S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR DEATH, INJURY, OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY'S/MERCHANT’S SERVICES.
SAVEEAT DISCLAIMS ANY AND ALL LIABILITY THAT MAY ARISE DUE TO ANY VIOLATION OF ANY APPLICABLE LAWS, INCLUDING THE LAW APPLICABLE TO PRODUCTS AND SERVICES OFFERED BY THE MERCHANT.
WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, OR OTHER INFORMATION HEREIN. FURTHERMORE, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.
THE INFORMATION PROVIDED HEREUNDER IS PROVIDED "AS IS." WE AND/OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS, OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES, AND IT IS LEFT TO THE JUDGMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY, OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS, AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.
WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION.
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